Privacy Policy
Last updated
August 28th 2025
Introduction
At Zouhall, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you engage with our services, visit our website, or interact with our team.
Information you provide
Personal Information
When you engage our services, we collect information necessary to manage our relationship with you. This may include your name, company details, email address, phone number, billing information, and payment details. Collecting this information allows us to deliver our services, process transactions, and maintain clear communication with you.
Project Information
During the course of our collaboration, we collect and store project-related information such as brand guidelines, creative briefs, content supplied by you, communications, and feedback. This information is required to execute projects efficiently and to ensure our work reflects your needs and expectations.
Information automatically collected
Website Usage
When you visit zouhall.com, we automatically collect information about your browsing session. This includes your IP address, browser type, device, operating system, referring site, pages visited, time spent on pages, and date of access. We use this information to analyze traffic, understand user behavior, and improve the website experience.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. Essential cookies support basic functionality, analytics cookies help us monitor performance, preference cookies store your choices, and marketing cookies (used only with consent) allow us to deliver relevant campaigns and promotions.
How we use your information
Service Delivery
Your information is used first and foremost to provide the services you request. This includes managing projects, coordinating communications, delivering final work, processing payments, and offering client support. Handling this data allows us to fulfill our contractual commitments and deliver work of a professional standard.
Service Improvement
We analyze collected information to enhance our processes and services. This includes monitoring how clients interact with our website, optimizing service delivery, improving workflows, and resolving technical issues. Continuous improvement ensures we remain efficient and responsive.
Communication
We use your contact details to share important updates regarding your projects, subscription or retainer details, invoices, and service notifications. With your consent, we may also send newsletters, marketing communications, or invitations to events. You may opt out of non-essential communications at any time.
Data storage and security
Data storage
Client information is stored securely with reputable cloud service providers that use encryption and robust protection measures. Access to data is limited to authorized Zouhall team members directly involved in project delivery. Regular backups are maintained to protect against accidental loss.
Data retention
We retain client information for the duration of our business relationship. Archived project information may be stored for up to ten years for legal and reference purposes, while financial records are retained as required by law. If you wish to have your data deleted sooner, you may submit a request, subject to legal obligations.
Security Measures
To safeguard your data, we employ SSL/TLS encryption, enforce strict password and authentication policies, apply frequent security updates, and conduct internal reviews. Our team is trained in data handling and confidentiality to minimize the risk of unauthorized access.
Information sharing
Third-Party Service Providers
To deliver our services, we may work with trusted third-party providers. These include payment processors, storage and hosting services, communication tools, analytics providers, and project management platforms. Each third-party partner is bound by confidentiality and permitted to use data only as necessary to support Zouhall’s services.
Legal Requirements
We may disclose personal information when legally required, for example in response to court orders, regulatory obligations, or government requests. We may also share information if necessary to protect our legal rights, enforce our terms, or comply with applicable law.
Your rights and choices
Access Rights
You have the right to request access to the personal data we hold about you, to correct inaccuracies, to update outdated information, and to request a copy of your data in a portable format. We will respond to such requests within the time limits established by law.
Control Options
You have control over how we use your information. This includes the ability to unsubscribe from marketing communications, manage cookie preferences, request account deletion, and submit data removal requests. These options give you full control of your personal information and its use.
Childrens privacy
Zouhall does not knowingly provide services to children under the age of 13, nor do we intentionally collect information from minors. If you are under 18, you must have the consent of a parent or guardian to use our services. Should we become aware that information has been collected from a child, we will remove it immediately.
International data transfers
As Zouhall works with clients around the world, your data may be processed or stored outside of your country of residence. In such cases, we ensure that international transfers comply with applicable laws and protections, including GDPR in Europe, CCPA in California, and other relevant data protection regulations.
Changes to privacy policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. In cases of significant updates, we will notify clients via email or through our website, providing at least thirty days’ notice where possible. Continued use of our services following updates indicates acceptance of the new terms.
Specific rights by region
European users (GDPR)
If you are based in the European Economic Area, you are entitled to specific rights under GDPR. These include the right to access, rectify, erase, or restrict processing of your personal data, as well as the right to object to processing and request data portability. You may also challenge automated decision making or profiling where applicable.
California users (CCPA)
If you are a resident of California, you have rights under the California Consumer Privacy Act. These include the right to know what information is collected, the right to request deletion, the right to opt out of the sale of your data, and the right to equal treatment when exercising these rights.
Other Regions
Zouhall complies with privacy requirements in all regions where it operates. We remain committed to monitoring and adapting to local privacy laws to ensure full compliance.
Compliance and Certification
We maintain compliance with GDPR, CCPA, and other applicable international privacy laws. Zouhall follows industry standards for data protection and regularly reviews its practices to ensure ongoing compliance with legal and ethical requirements.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.